File #2325: "2018_Book_TravellerVulnerabilityInTheCon.pdf"
Testo
1|Foreword|6
1|Preface|9
1|Contents|12
1|Acronyms, Abbreviations and Notes|14
1|Chapter 1: Introduction: Is the Traveller a Consumer?|17
2|References|24
1|Chapter 2: Brazil Consumer and Tourism Laws|25
2|2.1 Consumer Law|25
3|2.1.1 Consumer Law Evolution|25
3|2.1.2 Consumer Law as a Field of Law|28
4|2.1.2.1 The Consumer Defence Code|31
5|2.1.2.1.1 Exclusion of Liability|34
5|2.1.2.1.2 The Supplier|34
5|2.1.2.1.3 Goods and Services|35
3|2.1.3 Consumer|38
4|2.1.3.1 Consumer Vulnerability|40
4|2.1.3.2 Vulnerable Person and Hypervulnerable Person|44
4|2.1.3.3 Consumer´s Rights, Traveller´s Rights|50
3|2.1.4 Traveller|52
2|2.2 The Role of the Travel and Tourism Sector|55
2|2.3 Tourism Law|62
3|2.3.1 The Tourism National Statute|64
4|2.3.1.1 Legal Definitions|65
3|2.3.2 Decree 7.381/10|68
2|2.4 Travel and Tourism Contracts and Other Service Contracts|70
3|2.4.1 Contract of Carriage of Passenger|74
3|2.4.2 Contract of Car Rental|77
3|2.4.3 Contract of Accommodation|77
3|2.4.4 Timeshare Contract|81
3|2.4.5 Contract of Tourism|85
3|2.4.6 Contract of Adhesion|90
2|2.5 Jurisdiction|92
3|2.5.1 Enforcement of Foreign Judgments|95
3|2.5.2 The Small Claims Courts in Airports|96
2|References|97
1|Chapter 3: Europe Consumer and Travel Laws|101
2|3.1 Consumer Law|101
3|3.1.1 Consumer Law Evolution|101
3|3.1.2 Consumer Law as a Field of Law|105
3|3.1.3 Consumer|106
4|3.1.3.1 Consumer Traveller Vulnerability|108
4|3.1.3.2 The Average Consumer and Vulnerability|109
4|3.1.3.3 Vulnerability, Detriment and the Disadvantaged Consumer|113
4|3.1.3.4 Vulnerability and the Vulnerable Consumer|114
3|3.1.4 Traveller and Business Traveller|115
2|3.2 The Role of the Travel and Tourism Sector|119
2|3.3 Travel Law|120
3|3.3.1 Further Developments|124
3|3.3.2 The Package Travel and Linked Travel Arrangements Directive|125
2|3.4 Service Contracts and Ancillary Contracts. Single Service and Combined Services|128
3|3.4.1 Contract of Carriage of Passenger|130
3|3.4.2 Contract of Car Rental|143
3|3.4.3 Contract of Accommodation|143
3|3.4.4 Timeshare Contract|146
3|3.4.5 Travel Contract|152
3|3.4.6 Standard Contract|155
2|3.5 Jurisdiction|157
3|3.5.1 Enforcement of Foreign Judgments|158
3|3.5.2 The Small Claims Procedure|160
2|References|162
1|Chapter 4: Analysis: Consumer, Traveller and Vulnerability|165
2|4.1 Balance Between Businesses´ Interests and Travellers´ Interests|165
2|4.2 Consumer and Traveller|167
2|4.3 Vulnerability|171
3|4.3.1 External Vulnerability|174
4|4.3.1.1 Language and Cultural Differences|174
4|4.3.1.2 Racism, Xenophobia and Ethnocentrism|179
4|4.3.1.3 Foreign Currency|184
3|4.3.2 Legal Vulnerability|187
2|4.4 Travel and Tourism Contracts and Other Service Contracts|189
3|4.4.1 Combined Service Contracts and Single Service Contracts|191
3|4.4.2 Liability|193
3|4.4.3 Right of Withdrawal|197
3|4.4.4 Contract of Adhesion or Standard Contract|198
3|4.4.5 Carriage of Passenger by Air: Delay, Cancellation and Denied Boarding|200
3|4.4.6 Carriage of Passenger by Air: Baggage Destruction, Loss, Damage or Delay|205
2|4.5 International Law|206
3|4.5.1 Tourist or Visitor, Traveller and Consumer|208
2|References|211
1|Chapter 5: Conclusion: Travellers´ Protection|214
2|References|220
1|Annexes: Brazilian Statutes and Flowcharts of EU Package Travel Directive|221
2|Brazilian Consumer Defence Code (Part)|221
2|Brazilian Tourism National Statute (Part)|233
2|Flowcharts: Directive 2015/2302/EU|238
2|Table A1: Neither Package nor Linked Travel Arrangement|240
1|Preface|9
1|Contents|12
1|Acronyms, Abbreviations and Notes|14
1|Chapter 1: Introduction: Is the Traveller a Consumer?|17
2|References|24
1|Chapter 2: Brazil Consumer and Tourism Laws|25
2|2.1 Consumer Law|25
3|2.1.1 Consumer Law Evolution|25
3|2.1.2 Consumer Law as a Field of Law|28
4|2.1.2.1 The Consumer Defence Code|31
5|2.1.2.1.1 Exclusion of Liability|34
5|2.1.2.1.2 The Supplier|34
5|2.1.2.1.3 Goods and Services|35
3|2.1.3 Consumer|38
4|2.1.3.1 Consumer Vulnerability|40
4|2.1.3.2 Vulnerable Person and Hypervulnerable Person|44
4|2.1.3.3 Consumer´s Rights, Traveller´s Rights|50
3|2.1.4 Traveller|52
2|2.2 The Role of the Travel and Tourism Sector|55
2|2.3 Tourism Law|62
3|2.3.1 The Tourism National Statute|64
4|2.3.1.1 Legal Definitions|65
3|2.3.2 Decree 7.381/10|68
2|2.4 Travel and Tourism Contracts and Other Service Contracts|70
3|2.4.1 Contract of Carriage of Passenger|74
3|2.4.2 Contract of Car Rental|77
3|2.4.3 Contract of Accommodation|77
3|2.4.4 Timeshare Contract|81
3|2.4.5 Contract of Tourism|85
3|2.4.6 Contract of Adhesion|90
2|2.5 Jurisdiction|92
3|2.5.1 Enforcement of Foreign Judgments|95
3|2.5.2 The Small Claims Courts in Airports|96
2|References|97
1|Chapter 3: Europe Consumer and Travel Laws|101
2|3.1 Consumer Law|101
3|3.1.1 Consumer Law Evolution|101
3|3.1.2 Consumer Law as a Field of Law|105
3|3.1.3 Consumer|106
4|3.1.3.1 Consumer Traveller Vulnerability|108
4|3.1.3.2 The Average Consumer and Vulnerability|109
4|3.1.3.3 Vulnerability, Detriment and the Disadvantaged Consumer|113
4|3.1.3.4 Vulnerability and the Vulnerable Consumer|114
3|3.1.4 Traveller and Business Traveller|115
2|3.2 The Role of the Travel and Tourism Sector|119
2|3.3 Travel Law|120
3|3.3.1 Further Developments|124
3|3.3.2 The Package Travel and Linked Travel Arrangements Directive|125
2|3.4 Service Contracts and Ancillary Contracts. Single Service and Combined Services|128
3|3.4.1 Contract of Carriage of Passenger|130
3|3.4.2 Contract of Car Rental|143
3|3.4.3 Contract of Accommodation|143
3|3.4.4 Timeshare Contract|146
3|3.4.5 Travel Contract|152
3|3.4.6 Standard Contract|155
2|3.5 Jurisdiction|157
3|3.5.1 Enforcement of Foreign Judgments|158
3|3.5.2 The Small Claims Procedure|160
2|References|162
1|Chapter 4: Analysis: Consumer, Traveller and Vulnerability|165
2|4.1 Balance Between Businesses´ Interests and Travellers´ Interests|165
2|4.2 Consumer and Traveller|167
2|4.3 Vulnerability|171
3|4.3.1 External Vulnerability|174
4|4.3.1.1 Language and Cultural Differences|174
4|4.3.1.2 Racism, Xenophobia and Ethnocentrism|179
4|4.3.1.3 Foreign Currency|184
3|4.3.2 Legal Vulnerability|187
2|4.4 Travel and Tourism Contracts and Other Service Contracts|189
3|4.4.1 Combined Service Contracts and Single Service Contracts|191
3|4.4.2 Liability|193
3|4.4.3 Right of Withdrawal|197
3|4.4.4 Contract of Adhesion or Standard Contract|198
3|4.4.5 Carriage of Passenger by Air: Delay, Cancellation and Denied Boarding|200
3|4.4.6 Carriage of Passenger by Air: Baggage Destruction, Loss, Damage or Delay|205
2|4.5 International Law|206
3|4.5.1 Tourist or Visitor, Traveller and Consumer|208
2|References|211
1|Chapter 5: Conclusion: Travellers´ Protection|214
2|References|220
1|Annexes: Brazilian Statutes and Flowcharts of EU Package Travel Directive|221
2|Brazilian Consumer Defence Code (Part)|221
2|Brazilian Tourism National Statute (Part)|233
2|Flowcharts: Directive 2015/2302/EU|238
2|Table A1: Neither Package nor Linked Travel Arrangement|240